Shipping policy

At BIGASSSTADIUM, we are committed to providing a reliable, secure, and efficient delivery experience for all of our customers. Your satisfaction is our top priority, and we strive to ensure that every order is processed and delivered promptly and safely.

1. Complimentary Worldwide Shipping
We offer free shipping on all orders over $99, available to customers in over 200 countries worldwide. This service reflects our dedication to making our products accessible and affordable no matter where you are located. Shipping costs for orders below this threshold will be calculated at checkout.

2. Estimated Delivery Times
Shipping times vary depending on your destination and local customs procedures. All orders are shipped via our Insured International Courier. Typical delivery timeframes are as follows:

  • United States: 8–25 business days

  • Canada & Europe: 8–25 business days

  • Australia & New Zealand: 8–25 business days

  • East Asia: 8–25 business days

  • Southeast Asia: 8–25 business days

  • Middle East: 10–25 business days

  • Mexico, Central & South America: 10–25 business days

Please note that these timeframes are estimates and can be affected by local customs inspections, holidays, or other unforeseen delays beyond our control.

3. Order Processing and Tracking
Orders are typically processed within 7 business days. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. You can monitor the status of your shipment either via our dedicated tracking page or directly through 17track.net.

4. Delivery Confirmation
If tracking information indicates that your package has been delivered but you have not received it, please:

  • Check with neighbors, building management, or front desk personnel if applicable

  • Inspect secure delivery areas around your property, such as mailboxes or porches

  • Contact our customer service team at service@bigassstadium.us

Our team will work with you to locate the package and provide timely support.

5. Order Changes and Address Updates
If you need to modify your order or update the shipping address, please contact our support team as soon as possible. While we will make every effort to accommodate such requests, changes may not be possible once the order has entered the shipment processing stage.

6. Customs Duties and Import Fees
All orders are shipped duty-paid. In the unlikely event that you are charged import duties or taxes, please send us a copy of the customs invoice, and we will reimburse the full amount promptly. This policy is part of our commitment to providing a seamless international shopping experience.

7. Shipping Issues and Assistance
If you encounter any issues with your shipment, such as delays, damaged items, or missing packages, our customer service team is available to help. Contact us at service@bigassstadium.us, and we will provide detailed guidance and support to resolve your issue as quickly as possible.

8. Commitment to Reliable Service
At BIGASSSTADIUM, we continually strive to improve our logistics and delivery services. We work with trusted international carriers to ensure your orders are handled safely from our warehouse to your doorstep.

9. Contact Information
For any questions or concerns regarding shipping, delivery times, tracking, or customs procedures, please reach out to our support team at service@bigassstadium.us. We are here to provide assistance and ensure a smooth, satisfying shopping experience for all customers.