Refund Policy

Order Cancellation, Return & Refund Policy

At BIGASSSTADIUM, we strive to provide a smooth and reliable shopping experience. Please review our policies regarding order cancellations, returns, exchanges, and refunds before placing your order.

1. Order Cancellation & Modifications

  • Orders may be canceled prior to shipment.

  • Requests for cancellation or modification must be submitted within 12 hours of payment confirmation.

  • Once order processing, packaging, or shipping begins, cancellations cannot be accommodated.

  • A processing fee of 6.9% + $1 will be deducted for administrative and payment processing costs.

2. Return Policy

  • Returns are accepted within 30 days from purchase or 14 days from delivery, whichever is later.

  • Items must be unused, in original condition, and include all original packaging and components.

  • Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.

  • To initiate a return, contact our support team at service@bigassstadium.us before sending any items.

3. Refund Policy

  • Refunds are issued if the product is damaged, incorrect, or fails to arrive within the guaranteed delivery timeframe.

  • Documentation such as photos, videos, order number, and customer name is required.

  • Refunds for buyer’s remorse are permitted, but return shipping fees apply.

  • Refunds are processed after the returned item is received and passes inspection.

4. Exchange Policy

  • Undelivered items due to carrier error will be replaced at no additional cost.

  • If incorrect shipping details are provided by the customer, the replacement cost is the customer’s responsibility.

5. Exceptions & Limitations

  • Orders delayed due to incorrect shipping information or failure to respond to delivery attempts are not eligible for refunds.

  • Items in transit cannot be canceled.

  • Pre-order or custom-made items are non-refundable unless defective.

  • Unauthorized returns will not be accepted.

  • Packages lost or stolen after confirmed delivery are not eligible for compensation.

  • Returns due to customs detention, natural disasters, or other force majeure events are not accepted.

6. Undeliverable Packages

  • Our team will attempt to contact customers using the email provided for failed deliveries.

  • If no response is received and the package is returned or destroyed, we are not liable for the loss.

7. International Orders

  • Customs duties or import fees may apply depending on local regulations.

  • Returns or cancellations due to customs charges or shipping fees are generally not accepted.

8. Contact Us
For questions regarding cancellations, returns, exchanges, or refunds, please contact service@bigassstadium.us. Our team is committed to assisting you and ensuring a satisfactory experience.